Refund Policy

How billing works

Paid ModDoctor plans are recurring digital subscriptions. Payments are processed by Paddle, our merchant of record. Paddle provides the checkout, receipts, payment processing, and subscription billing.

Cancellations

You can cancel a subscription before its next renewal through the subscription management link in your Paddle receipt or by contacting support. Cancellation stops future renewals; access normally remains available until the end of the current paid period.

Refund requests

If you were charged in error, were charged twice, or could not use the service because of a material technical failure, contact Paddle through the receipt or contact ModDoctor through the Community Discord link in the site footer as soon as possible. We review requests made within 14 calendar days of the charge. Approved refunds are returned to the original payment method.

Refunds may be declined when the service has been substantially used, except where a refund is required by applicable consumer law or by Paddle's Buyer Terms.

Questions

Include the Paddle transaction ID and the username on the ModDoctor account when requesting billing help. Nothing in this policy limits mandatory consumer rights.